Product Types
We offer a curated selection of physical products, including:
• Ritual-rich coffee and tea blends
• Branded print assets and handouts
• Custom-made items for events and gifting
Please note that only certain items are eligible for return.
Due to the nature of our custom-made and consumable goods, returns are accepted for:
• Unopened, unused physical products in their original packaging
• Non-customized merchandise
Depending on the item and reason for return, we offer exchanges, refunds, or store credit.

Return Conditions
• Items must be returned within 14 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• A proof of purchase (order number or receipt) is required for all returns.

Shipping & Return Costs
• Customers are responsible for return shipping costs, unless the item is damaged or faulty.
• Returns should be sent to our designated fulfillment center (address provided upon request).
• We offer free returns for damaged or faulty items with photographic proof.

Refunds
• Refunds are processed within 3–7 business days of receiving the returned item.
• Refunds are issued to the original payment method, unless store credit is requested.

Need Help?
If you have any questions about your order or return eligibility, please contact our support team at: 📧 [hello@plumandgrace.com]

We’re always happy to assist and ensure your experience with Plum & Grace feels as calm and graceful as it should.